At With Pets, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with a product, we offer a straightforward return process to ensure a smooth experience.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Certain items, such as perishable goods (e.g., pet food) and customized products, are not eligible for returns unless they are defective or damaged.

2. Return Process

To initiate a return:

  1. Contact us at [email protected] or call us at +1 540-416-2064. Provide your order number and details about the product you wish to return.
  2. Our customer support team will provide instructions for returning your item and a return authorization number.
  3. Pack the item securely and include the return authorization number in the package.
  4. Send the package to:
    • Address: 8800 Hood Mountain Ct, Santa Rosa, CA 95409-6432, USA

Please note that customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

3. Refunds

Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method within 7–10 business days. Please note:

  • Shipping charges are non-refundable, except in cases of defective products or errors on our part.
  • If the returned item is not in its original condition or is damaged, we may issue a partial refund.

4. Exchanges

If you received a defective or damaged item and would like to exchange it, please contact us. We will arrange for a replacement to be sent to you at no additional cost.

5. Contact Us

For questions about our Return Policy or to initiate a return, please reach out to us:

  • Phone Number: +1 540-416-2064
  • Email: [email protected]
  • Address: 8800 Hood Mountain Ct, Santa Rosa, CA 95409-6432, USA

Thank you for choosing With Pets. We are here to ensure you and your pets are fully satisfied with your shopping experience!